To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

Sudden, unexpected increases in water bills are usually caused by changes in your irrigation system or by leaks. For information on how to check for leaks, visit Smart Home Water Guide or EPA WaterSense - Checking for Leaks. Or give us a call to discuss the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

What chemicals are added to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. Chlorine is the only chemical added in the District and Elk Grove public drinking water systems.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

How do I discharge my sump pump?

Sump pumps should be discharged to the exterior yard, a nearby catch basin or a storm drain, as allowed by your HOA. While discharging a sump pump into the sewer system might seem like an easier option than running a discharge tube to the exterior, it is illegal. Improper connections made in either residential homes or businesses contribute a significant amount of water to sewer systems. A single sump pump can contribute over 7,000 gallons of water to sewer systems in a 24-hour period, the equivalent of the average daily flow from 44 homes. The excess “clear water” wreaks havoc at wastewater treatment facilities. Extreme hydraulic loading can upset the bacteria that breakdown wastewater and can severely affect the treatment process. 

Can I pour grease or oil down the sink?

Please don’t dispose of grease or oil in your sink. It seems like an easy way to get rid of it but it doesn’t go away like dirty water does. Instead it attaches to the pipes and builds up until it blocks the pipe – bad enough if it is in your house but even worse if it clogs the pipes in the sewer system. Clogged sewer pipes cause overflows and backups, resulting in damage to public health and the environment; repairing them increases the cost of maintaining the system and therefore your sewer rates. Please dispose of cooking oil and grease by pouring it into a sealed container and letting it cool before putting it in a garbage can.